Privacy Policy

Who We Are

Filial is a Medicare advisory service operated by Gregory Song, a California-licensed insurance agent, as a subagency of Gene Song Insurance Center LLC (“GSIC”). Our website is withfilial.com.

Information We Collect

When you use our intake form at withfilial.com/start, we collect the information you provide, including:

• Beneficiary information: name, date of birth, county, ZIP code
• Health information: language preferences, Medicare enrollment status, healthcare priorities, doctor preferences, prescription medications, health conditions, Medi-Cal eligibility
• Contact information: email address, phone number

How We Use Your Information

We use the information you provide solely to:

• Match you or your family member with appropriate Medicare plan options
• Contact you to schedule a free consultation with a licensed agent
• Provide personalized Medicare guidance

We do not sell your personal information. We do not share your information with third parties for marketing purposes.

Data Storage and Security

Your information is stored securely using Supabase (PostgreSQL) with row-level security. We use industry-standard encryption for data in transit (TLS) and at rest. Access to personal information is limited to licensed agents who need it to assist you.

Data Retention

We retain your personal information for as long as needed to provide our services and comply with legal obligations. You may request deletion at any time by contacting us at support@medicare1004.com.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Delete your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information
• Limit use of sensitive personal information
• Designate an authorized agent to submit a privacy request on your behalf

To exercise any of these rights, contact us at support@medicare1004.com.

Sensitive Personal Information

We collect health-related information (medications, health conditions, Medi-Cal status) for the sole purpose of matching you with appropriate Medicare plans. This information is classified as sensitive under CPRA. We do not use it for any purpose beyond Medicare plan guidance.

Cookies and Tracking

Our website uses essential cookies for site functionality. We do not use third-party advertising cookies or cross-site tracking.

Global Privacy Control

We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information.

Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or your personal information, contact us at support@medicare1004.com.

Filial (a subagency of Gene Song Insurance Center LLC)